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  3. Setting up your account
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  • Accepting an invitation
  • Sign in
  • Sign up
  • Your sign-in code
  • Setting up your account

Release notes

What's new
  • The meeting agent stays off when you turn it off
  • Invitation links work, and recaps reach only the people invited
  • Cadence meeting pages read cleanly again
  • Undo any artifact edit with one keystroke
What's new

Last updated Oct 8, 2026

Setting up your account

What happens when your sign-in worked but Brev hasn't finished setting up your account or workspace yet.

Open in app
core

Right after you sign in, Brev makes sure your account and workspace are ready. If that last step stalled (usually a brief hiccup), you see a loading screen with the Brev logo, in a tab titled "Setting Up", while Brev retries in the background. Most people see it for a few seconds and then continue to setup, which goes on to your Organization view once your profile is complete.

If you've been invited to more than one workspace, or have belonged to one before, this step takes you to your invitations first so you can pick one. Nothing is created for you until you choose. See Accepting an invitation.

If it doesn't finish #

After three tries, Brev stops so you aren't left in a loop. It signs you out and sends you back to the sign-in page with "We couldn't finish setting up your account. Please contact [email protected] and we'll get you in." You can try signing in again; it often works the second time.

Known issue
Instead of signing you out, Brev currently shows a "Something went wrong" page with a Try again button, and Try again shows the same page. To start over, clear your browser's cookies for Brev and sign in again. If it keeps happening, email [email protected].
Stuck on this every time you sign in?
If you land on the setup screen on several sign-ins in a row, something is wrong with your account that needs a person to fix. Email [email protected] with the email address you sign in with and we'll sort it out.
PreviousYour sign-in codeEntering the 6-digit code Brev emails you to sign in or sign up, and what to do if the email doesn't arrive.
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Related

  • Sign in

    How to sign in to Brev: with an emailed code, with Google or Microsoft, or with your company's SSO, plus what to do when sign-in doesn't work.

  • Sign up

    Start a new Brev workspace, or join one you've been invited to. No credit card needed, and a new workspace starts with $100 of free credits.

  • About you (step 1 of onboarding)

    The first onboarding step. Tell Brev your name, job title, and field so it can tailor what you see when you arrive.

On this page
  • If it doesn't finish