Last updated Oct 8, 2026
Setting up your account
What happens when your sign-in worked but Brev hasn't finished setting up your account or workspace yet.
Right after you sign in, Brev makes sure your account and workspace are ready. If that last step stalled (usually a brief hiccup), you see a loading screen with the Brev logo, in a tab titled "Setting Up", while Brev retries in the background. Most people see it for a few seconds and then continue to setup, which goes on to your Organization view once your profile is complete.
If you've been invited to more than one workspace, or have belonged to one before, this step takes you to your invitations first so you can pick one. Nothing is created for you until you choose. See Accepting an invitation.
If it doesn't finish #
After three tries, Brev stops so you aren't left in a loop. It signs you out and sends you back to the sign-in page with "We couldn't finish setting up your account. Please contact [email protected] and we'll get you in." You can try signing in again; it often works the second time.
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Related
- Sign in
How to sign in to Brev: with an emailed code, with Google or Microsoft, or with your company's SSO, plus what to do when sign-in doesn't work.
- Sign up
Start a new Brev workspace, or join one you've been invited to. No credit card needed, and a new workspace starts with $100 of free credits.
- About you (step 1 of onboarding)
The first onboarding step. Tell Brev your name, job title, and field so it can tailor what you see when you arrive.